Customer Service

Customer service is our main focus!

QCSA Direct 's most important mission is to provide unparalleled customer service. We don’t just listen to you; we actually hear what you're saying. That’s why we are continuously reviewing, evaluating and improving the buying and selling processes. It's also why we often customize solutions - after all, we're partners.

At QCSA Direct, we pride ourselves on a rapid response to your changing needs. You’ll find we’re constantly changing and growing based on your needs and concerns.

We don’t just listen to you … we hear you.

Customer service features

•  The customer service department is cross-trained to answer any question. LiveChat is available on the buyer dashboard; telephone, fax and email also available for questions

• We listen regularly at conventions, when you call and through surveys

• Arbitration - a single QCSA Direct employee is dedicated to resolving issues